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Call 911

Call 911 if a person is:

  • On the subway tracks
  • Creating a hazard, such as blocking a sidewalk or ATM
  • Creating a danger to themselves or others
  • Experiencing a health-related emergency and needs medical assistance

If you see someone who lives on the street, subway, or other public place, you can request outreach. 

A Department of Homeless Services (DHS) response team will arrive within one hour to encourage the person to accept services. If you provide your contact information, DHS may contact you for more information.

If you’re experiencing homelessness, you can visit:

You can request outreach for homeless individuals who consistently stay in the same location.

DHS defines chronic homelessness as someone living on the streets for 9 months out of the last 2 years.

DHS will send a mobile outreach response team within 4 hours to encourage the person to accept services. If you provide your contact information, DHS may contact you for more information.

During Code Blue, Code Red, and Code Grey, outreach teams check on people who live on the streets and in the subway more frequently.

Homeless people may also stay at any Department of Homeless Services shelter or drop-in center without going through the normal intake process.

Code Blue

When the temperature is 32 degrees or lower, including wind chill values, the City follows Code Blue procedures.

Enhanced Code Blue is activated during the following scenarios:

  • Continuous or accumulating precipitation (snowfall of 3 inches or more)
  • Ice storms and/or freezing rain
  • Temperature or wind chills below -5° F (any amount of time)
  • Sustained winds of 40 mph (or higher)
  • At the request of New York City Emergency Management (NYCEM) or City Hall

When Code Blue is in effect, over 50 NYC hospitals (including public hospitals), as well as DHS drop-in centers and shelters, operate with a full open-door policy. This ensures every New Yorker has a safe, warm place to go. New Yorkers who see individuals they believe to be experiencing homelessness and in need should request homeless outreach assistance.

Code Red (Including Level 1 and Level 2)

When the temperature reaches a heat index of 90 degrees, or when an excessive heat warning is issued, the City follows Code Red procedures.

Code Grey

When the Air Quality Index (AQI) is forecast to be 201 or greater, the City follows Code Grey procedures until the AQI Advisory, Watch, or Warning has ended.

The DHS Joint Command Center (formerly known as HOME-STAT) works with existing homeless outreach and prevention programs to identify, engage, and transition homeless New Yorkers to services and, ultimately, permanent housing.

The DHS Joint Command Center:

  • Conducts daily canvassing of City streets and subways
  • Responds rapidly to requests for homeless outreach assistance made to 311
  • Provides a case management system to monitor those who are mentally ill with a history of violent behaviors

Learn more about DHS Joint Command Center.

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