You can report snow at a bus stop or inside a bus stop shelter.

If snow or ice on the street is blocking access to the bus stop, visit the Snow or Ice on Street or Highway page instead to report a snowy or icy street in front of a bus stop.

Bus Stop Without a Shelter

Property owners are responsible for removing snow on the sidewalk at bus stops without a bus shelter. Report it as a snowy or icy sidewalk in front of a residence or business.

Bus Stop With a Shelter

Department of Transportation (DOT) is responsible for removing snow or ice inside of bus stop shelters.

You can submit a report to DOT. The agency will send your complaint to a contractor for snow and ice removal. If no shelter exists at the reported location, no further action will be taken.

Property owners are responsible for clearing snow from hydrants in front of their property. You can report snow blocking a fire hydrant to the Fire Department.

The Department of Sanitation (DSNY) hires emergency snow laborers to help clear snow from pedestrian overpasses and underpasses once all streets have been cleared. This effort takes time because it requires manual labor.

You may file service requests beginning 72 hours after streets have been cleared. There is no guarantee that every overpass or underpass will be cleared.

The Department of Sanitation (DSNY) hires emergency snow laborers to help clear snow from medians once all streets have been cleared. This effort takes time because it requires manual labor.

You may file service requests beginning 72 hours after streets have been cleared. There is no guarantee that every median will be cleared.

Report a snowy or icy park path or sidewalk next to a park.

Public Schools

You can report snow or ice on sidewalks in front of police precincts. 

Online

Email the New York City Police Department.

By Phone

You can report snow or ice on sidewalks in front of a subway station.

Online

Contact the Metropolitan Transportation Authority (MTA).

By Phone

You can report snow or ice on sidewalks in front of a post office.

Online

Contact the United States Post Office (USPS).

By Phone

You can report snow or ice on a sidewalk in front of a courthouse.

If there is an emergency or a condition that needs immediate attention, you can speak to the chief clerk or the court officer of that court.

If the situation is not an emergency, you can file a complaint on the NY Courts website.