There are two primary types of supportive housing.

Single-Site Housing

Single-Site Supportive Housing is also called congregate housing. Each individual or family has private living quarters and may share kitchens, common recreational rooms, or other facilities.

Social services staff are on-site and provide personalized support plans to each household. These teams also develop social and educational opportunities for the whole building.

Scattered-Site Housing

Scattered-Site Supportive Housing are units in multiple apartment buildings in a neighborhood or community. The units are set aside for specific populations and come with designated supportive services. 

Social services staff are available 24 hours a day and 7 days a week. Staff has offices in a convenient location and visits tenants in their apartments.

If you live in supportive housing, you can report problems to your case manager or housing provider.

If you’re unable to resolve issues with your case manager or supportive housing provider, you can contact DOHMH's Office of Housing Services.

You can report:

• Maintenance issues
• Unclean conditions
• Not receiving the Supportive Housing Tenants Notice of Rights
• Safety concerns
• Physical or verbal abuse
• Discrimination or retaliation
• Other staff or program complaints