If you’re a customer, you can file a complaint about food delivery apps.

Complaints include:

• Unlicensed app
• No disclosure of fees or surcharges
• No other required disclosures
• Tip required
• Data shared with restaurants without consent

If you make deliveries for an app that takes customer orders directly, you can file a complaint if your rights are violated.

You can report a food delivery or grocery app that does not:

• Let you set limits on how far you will go between pickup and drop-off locations and which bridges or tunnels you will use
• Pay you at least $21.44 per hour (not including tips) for time you spend preparing and/or making deliveries

You can also report a food delivery app that does not:

• Tell you how much the customer tips for each delivery
• Tell you your total pay and tips for the previous day

You can report any delivery app that does not:

• Tell you route details before you accept a delivery
• Pay you at least once a week
• Give you a free insulated food delivery bag after six deliveries

You have a right to use a business’s bathroom when you pick up orders.

Online

File a complaint.

By Phone

Restaurants can file a complaint about food delivery apps that:

• List the restaurant without a written agreement
• Don’t list or link to the restaurant’s phone number
• Don’t disclose that additional listed phone numbers are for the app and may charge fees for placing orders
• Don’t give the restaurant consumer data upon request
• Charge the restaurant for phone orders that don’t end with a sale
• Charge the restaurant more than the fee caps

City laws require many food delivery apps to have a license and establish requirements that apps must follow concerning consumers, delivery workers, and restaurants.

Consumers

• Apps must tell consumers that they collect their data and may share it with restaurants unless consumers opt out.
• Apps must allow consumers to opt out of having their data shared with a restaurant.
• Apps must tell consumers how much delivery workers get paid from a tip, in what form, and when.

Learn more about consumer rights.

Delivery Workers

Third-party food delivery apps must:

• Tell delivery workers how much each customer tipped for each delivery
• Tell delivery workers their total pay and tips for the previous day

Third-party food and grocery delivery apps must:

• Pay delivery workers at least $21.44 per hour (not including tips) for time spent preparing and/or making deliveries
• Give delivery workers more control over their deliveries, including setting limits on how far workers will go between their pickup and drop-off location and which bridges or tunnels they will use

All delivery apps (apps that take customer orders directly for delivery) must:

• Tell delivery workers route details before they accept a delivery
• Pay delivery workers at least once a week
• Give delivery workers a free insulated food delivery bag after 6 deliveries

All delivery workers have a right to use a business’ bathroom when they pick up orders. 

Learn more about worker rights.

Restaurants

• Apps must have a written agreement with a restaurant to list it on the app.
• Apps that list or link to a phone number for a restaurant must include the restaurant’s direct phone number.
• Apps must make clear to consumers that any additional listed phone number is for the app and confirm any fees to use numbers to place orders.
• Apps must give restaurants consumer data if they request it.
• Apps cannot charge restaurants for phone orders that do not end with a sale.
• Apps cannot charge restaurants more than the fee caps.

Learn more about restaurant rights.