Need something else?
- Vacate Order to get information about specific vacate orders or to report people in a building with a vacate order
The Back Home Unit (BHU) helps New Yorkers displaced by fires and other disasters return home more quickly and with greater support.
BHU serves as a centralized hub for displaced tenants, providing a single point of contact to:
- Coordinate services
- Respond to resident needs
- Share real-time updates on inspections
- Help access belongings
- Notify residents when vacate orders are lifted
The Back Home NYC guide also provides a one-stop overview of available services and next steps after a disaster. Download the Back Home NYC guide.
Get Help
If you are displaced from your home because of a vacate order, fire, or other emergency, you can get information and guidance from BHU.
Visit backhome.nyc.gov to learn more and submit an intake form. BHU staff will provide you with information, next steps, and resource coordination.
If you cannot or do not wish to sign in online, you can reach a BHU staff member directly:
By Email
backhome@recovery.nyc.gov
By Phone
- Agency: Housing Recovery Operations
- Division: Back Home Unit
- Phone Number: (212) 389-6670
- Business Hours: Monday - Friday: 8 AM - 6 PM
